Public Sector Customer Services Forum
PSCSF is an on and offline community of customer services practitioners in the Public Sector. The community's membership comes from:
* Local Authorities
* Housing Associations
* NHS Trusts
* "Blue Light Services"
and other organisations in the Public Sector with a customer services and/or contact centre function.
The forum looks at technologies, management issues and best practice across the Public Sector
(t) 0161 408 7410
(m) 07816 830221
LocalGovDigitalCamp NORTH WEST
9:30am - 10am Attendee registration
10am Event start
4:30pm Event finishes
Join us for the 3rd in our “LocalGovDigitalCamp” series of interactive events where we focuses on areas of potential digital collaboration in Local Government.
The LocalDigital Fund has identified 16 Projects for Local Government Digital collaboration that it will support with funding and training and to continue this spirit of partnership working, the Public Sector Digital Transformation Forum is bringing together regional groups of Digital Transformation Managers and Innovators from Local Authorities and other Local Government organisations to share projects and work that could be shared regionally and also to look at service areas/technologies/processes that could be adopted by peers in their region.
The objectives of LocalGovDigitalCamp are as follows:
Bring LG peers from the region together to share successful digital projects and activities
Surface common issues/problems and work together to “crowdsource” potential solutions
Invite LG Peers from other regions to come and share innovation from other regions
The format of the “free to attend” 1 day event will be as follows:
Series of presentations from Regional LG speakers inc. some of the MHCLG Digital Fund Projects + innovation projects
Series of roundtable workshops
A “Problem Shared” crowdsourcing roundtable activities
Common Processes & Platforms
LowCode vs. Luxury IT
Data for Transformation: How to make strategic decisions with IT
Chatbots/AI/Robotic Process Automation: Triaging Skilled Employees
Local Government as a Platform
April 12, 2019 09:30 - 16:30 (GMT +00:00 UTC)
.ics file (Apple's iCal & others)