Public Sector Customer Services Forum
PSCSF is an on and offline community of customer services practitioners in the Public Sector. The community's membership comes from:
* Local Authorities
* Housing Associations
* NHS Trusts
* "Blue Light Services"
and other organisations in the Public Sector with a customer services and/or contact centre function.
The forum looks at technologies, management issues and best practice across the Public Sector
(t) 0161 408 7410
(m) 07816 830221
Local Gov WALES Transformation, Collaboration & Digitisation
The next event for the WALES region will focus on the following:
TRANSFORMATION of service processes and design to make delivery more effective & efficient
COLLABORATION between Local Government organisations to benefit from economies of scale and skills
DIGITISATION to support service delivery, enable savings and improve customer experience.
We are going to be looking at how Local Authorities can deliver better services in the area of Waste & Recycling, a service that affects all councils, providing large volumes of customer contact (which could be avoided), generate significant income for the organisation (Bulky Uplifts, new bins etc.)
This 1 day event will look at how local authorities are:
delivering significant savings through process improvement
able to use data visualisation to reduce failure, avoid multiple contacts and focus on delivery of the service.
use "voice first" channels like Alexa to find out Bin Collection Dates & Report a Missed bin
increase & generate revenues through improved customer experience in areas such as Garden Waste, Commercial Waste, Bulky Uplifts etc.
use of Nudge Theory/Gamification to increase recycling & decrease litter
making use of in-cab technology on bin carts to maximise the use of a costly Council asset
The day will consist of a series of:
best practice talks
The day will start at 9:30am and finish at 4.15pm and all refreshments and lunch will be provided
Agenda info to be added imminently
November 07, 2019 09:30 - 16:15 (GMT +00:00 UTC)
.ics file (Apple's iCal & others)
Media Resource Centre,