Public Sector Customer Services Forum
PSCSF is an on and offline community of customer services practitioners in the Public Sector. The community's membership comes from:
* Local Authorities
* Housing Associations
* NHS Trusts
* "Blue Light Services"
and other organisations in the Public Sector with a customer services and/or contact centre function.
The forum looks at technologies, management issues and best practice across the Public Sector
(t) 0161 408 7410
(m) 07816 830221
Innovation in Action – Bringing Low-Code to Local Government
Wednesday 9th May 2018
The Studio Conference Centre, 67 Hope St. Glasgow, G2 6AE
Applying old practices to new thinking is making digital too difficult to deliver at the same time as doing the day job. Bring scale and speed to digital processes and accelerate digital transformation, breaking free from legacy infrastructure.
Join Netcall and The Public Sector Digital Transformation Forum for a few hours somewhere near you to learn how you can:
Accelerate and Respond: Fast track the delivery of digital projects and respond faster to changing citizen and stakeholder expectations.
Devolve and Share: Share digital development and collaborate not only across teams, but create opportunities to participate in a growing public sector ecosystem of shared services.
Preserve and Assure: Save IT resources for where only IT can do the job whilst maintaining complete IT governance and compliance – including GDPR.
Save and Engage: Reduce the cost and time of delivering digital projects and drive digital culture change, engaging stakeholders at all levels.
10:00 Registration & business breakfast
10:30 Welcome & introduction – Nick Hill, Founder – Public Sector Customer Service & Digital Transformation Forums
10:45 Keynote presentation – Dr Andrew Larner, Chief Executive – iESE
During Andrew’s keynote presentation, he will cover:
– iESE research on how councils have been transforming
– The critical success factors for sustainable local public services in the future
– Digital transformation and what we need to support public service transformation
11:15 Letting your digital dog off its leash: Looking past transformation to innovation – Richard Farrell, CTO, Netcall
12:00 Coffee & networking
12:30 A coalition of the willing – Richard Billington, CTO, MatsSoft
13:00 Re-thinking digital: Low-code – The Art of the Possible Adam Mills, Managing Consultant, Netcall
13:30 – Lunch & networking
14:00 – Making success your digital destination – Amy Clifton, Customer Success Manager – MatsSoft
15:00 – Breakout round-up & close
Full Agenda with session details can be downloaded here Innovation in Action Agenda