Public Sector Customer Services Forum
PSCSF is an on and offline community of customer services practitioners in the Public Sector. The community's membership comes from:
* Local Authorities
* Housing Associations
* NHS Trusts
* "Blue Light Services"
and other organisations in the Public Sector with a customer services and/or contact centre function.
The forum looks at technologies, management issues and best practice across the Public Sector
(t) 0161 408 7410
(m) 07816 830221
GovShare SOUTH WEST
Achieving Cultural Change to Maximise the Impact of Digital Initiatives
Wednesday 6th May 2020: Horizons Suite, National Marine Aquarium, Plymouth
Public Sector attendees only
Private Sector interest contact nick@pscsfdotorgdotuk
A 1 day event looking at how Local Gov organisations can develop and foster cultural change (from an Analog to a Digital Culture) within Transformation teams and the organisation as a whole, to maximise the Impact & Return on Digital Initiatives.
We will be looking at the characteristics of a Digital Culture and looking at how LAs can replicate/adopt these characteristics and how Local Gov organisations are achieving this.
Characteristics such as:
Being Proactive rather than Reactive
Being Customer Centric
Having a Lean Product Canvas rather than a Detailed Business Plan
Making it acceptable to Fail Fast rather than Risk Adverse
Development of Cross-functional teams rather than Departmental Silos
We will look at how the above Local Authorities are developing and fostering a Digital Culture that provides the climate for Digital Transformation success.
There will also be a number of interactive workshops and crowdsourcing sessions.
Agenda items, timings and other speakers to be confirmed.
May 06, 2020 09:30 - 16:30 (GMT +00:00 UTC)
.ics file (Apple's iCal & others)
National Marine Aquarium