Public Sector Customer Services Forum
PSCSF is an on and offline community of customer services practitioners in the Public Sector. The community's membership comes from:
* Local Authorities
* Housing Associations
* NHS Trusts
* "Blue Light Services"
and other organisations in the Public Sector with a customer services and/or contact centre function.
The forum looks at technologies, management issues and best practice across the Public Sector
(t) 0161 408 7410
(m) 07816 830221
Achieving Cultural Change to Maximise the Impact of Digital Initiatives
9th Floor, Studio Venues, 67 Hope St. Glasgow, G2 6AE Location
Public Sector attendees only
Private Sector interest contact nick@pscsfdotorgdotuk
A 1 day event looking at how Local Gov organisations can develop and foster cultural change (from an Analog to a Digital Culture) within Transformation teams and the organisation as a whole, to maximise the Impact & Return on Digital Initiatives.
We will be looking at the characteristics of a Digital Culture and looking at how LAs can replicate/adopt these characteristics and how Local Gov organisations are achieving this.
Characteristics such as:
Being Proactive rather than Reactive
Being Customer Centric
Having a Lean Product Canvas rather than a Detailed Business Plan
Making it acceptable to Fail Fast rather than Risk Adverse
Development of Cross-functional teams rather than Departmental Silos
Confirmed GovSharers include:
Kenneth Jensen, Head of Transformation, Frederikssund Kommune (Denmark) & Member of the Advisory Board of the Agency of Digitisation in Denmark
Kate Hurr, Digital Transformation Manager & Craig Barker, Digital & Website Improvement Manager, Cumbria County Council
Liz Hoskin, Behaviour and Culture Change Specialist, Positive Qualities
Further information regarding agenda, timings, workshops and interactive roundtables to follow.
April 22, 2020 09:30 - 16:15 (GMT +00:00 UTC)
.ics file (Apple's iCal & others)
Studio Venues Glasgow
67 Hope Street