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Digital Innovation in Local Government Customer Engagement & Management – 24th July, Birmingham


Digital Innovation in Local Government Customer Engagement & Management
Tuesday 24th July 2018
The Studio, 
7 Cannon St, Birmingham B2 5EP

supported by:

Image result for solihull mbc logo         Image result for oracle logo    Image result for connect assist logo

Join us and members of the Digital Transformation team at Solihull MBC for a half day interactive session looking at:

Going from Contact Management to Customer Engagement
Unlocking the REAL Digital Transformation Savings with Systems Integration
How the Internet of Things can Streamline Processes, Deliver Better Customer Experience & Produce Savings
How using Automation can support staff & citizens

This half day session, hosted by the Public Sector Digital Transformation Forum, focuses on how Solihull MBC , through the implementation of an integrated, omni-channel customer engagement platform, has utterly transformed service efficiency and customer experience.
The Customer Engagement solution transformed the Council from a re-active, on-demand culture to being an omni-channel, pro-active and responsive organisation engaging with customers in ways and at times they choose.

Craig Hevey, CRM Consultant at Solihull MBC will share the Solihull Digital Transformation journey, from Contact Management to Customer Engagement and how they had to:

Changing Customer Engagement Culture
Deal with & change systems that couldn’t support Digital First aspirations and our new customer engagement culture
Understand their Digital Capability
Utilise Customer Insight
Integrate systems

We will also be looking at sessions on how certain Technologies such as Automation & the Internet of Things are supporting Local Government Digital Transformation strategies, supporting a reduced council workforce and still delivering a great Customer Experience along with Customer Satisfaction & Savings.

We will have a number of openfloor Q&A sessions and interactive roundtable discussions and activities around the key issues raised by these insightful presentations.

All refreshments and lunch will be provided.

Workshop Attendee (Public Sector only) (£0.00)

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July 24, 2018 10:00 - 14:00 (GMT +00:00 UTC)


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Address


The Studio,
7 Cannon St,
Birmingham B2 5EP

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