Digital Innovation in Local Government Customer Engagement & Management

Tuesday 1st May 2018
Dakota Hotel, Edinburgh EH30 9QZ, UK.

Supported by:

Image result for argyll & bute council logo    pscsf logo  PSDTFOracle Image result for connect assist logo


Leeds1   Leeds2

Join us and Argyll & Bute Council for a half day interactive session looking at:


  • Going from Contact Management to Customer Engagement
  • Unlocking the REAL Digital Transformation Savings with Systems Integration
  • How the Internet of Things can Streamline Processes, Deliver Better Customer Experience & Produce Savings
  • How using Automation can support staff & citizens

This half day session, hosted by the Public Sector Digital Transformation Forum, focuses on how Argyll & Bute Council, through the implementation of an integrated, omni-channel customer engagement platform, has utterly transformed service efficiency and customer experience.

The Customer Engagement solution transformed the Council from a re-active, on-demand culture to being an omni-channel, pro-active and responsive organisation engaging with customers in ways and at times they choose.

Jamie Robertson, Customer Management Project Manager will share the Argyll & Bute Digital Transformation journey, from Contact Management to Customer Engagement and how they had to:

  • Changing Customer Engagement Culture
  • Deal with & change systems that couldn’t support Digital First aspirations and our new customer engagement culture
  • Understand their Digital Capability
  • Utilise Customer Insight
  • Integrate systems


We will also be looking at sessions on how certain Technologies such as Automation & the Internet of Things are supporting Local Government Digital Transformation strategies, supporting a reduced council workforce and still delivering a great Customer Experience along with Customer Satisfaction & Savings.

We will have a number of openfloor Q&A sessions and interactive roundtable discussions and activities around the key issues raised by these insightful presentations.

All refreshments and lunch will be provided.

To register you and/or colleagues (places are limited).

Public Sector only (£0.00)

Sales stopped

May 01, 2018 10:00 - 16:00 (GMT +00:00 UTC)

Google Calendar
Microsoft Outlook
.ics file (Apple's iCal & others)


Dakota Hotel,
Edinburgh EH30 9QZ, UK.

Google maps »